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Information for Community-Based Organizations (CBOs) and other City agencies

The child support program continuously seeks to identify improvements to our program to achieve better outcomes for the children, parents, and guardians we serve. For a basic summary of our services, see Child Support Overview and the Infographic or access the OCSS Resources Flyer.

Community Partners and the partnerships OCSS has with other City agencies are vital to us for sharing information about child support with parents and informing strategies to best assist the families and children that we all serve. If your organization would like to receive training for your staff on any child support topics, please contact Alan Farrell at 929-252-5219 or alan.farrell@dfa.state.ny.us. You can also refer to the list of upcoming Training Institute Webinars.

For close to 10 years, we have had a committee of community partners who meet with us to share ideas, suggestions, and concerns. There have been several new initiatives and changes that have come out of the committee, as outlined in our Child Support Snapshot . Contact Alan Farrell at 929-252-5219 or alan.farrell@dfa.state.ny.us if you are interested in participating.


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Relevant Documents

Additional Videos

Upcoming Presentations

Snapshot: A Tool for Community-Based Organizations

Child Support Issues for Veterans and Active Military

Wednesday, November 5th at 10:00 AM – click here to register: https://bit.ly/3E08RP6

Attendees will learn about the importance of child support for veterans and their families, and the resources that are available for veterans and active military regarding child support issues.

Best Suited For: Veterans, NYC DVS staff and providers, including staff of organizations that work with individuals who have a child support case or may be considering applying for child support.

 

Special Executive Session: Q&A with OCSS Leadership 

Tuesday, November 18th at 10:00 AM – https://bit.ly/42hqT9C

This event is open to everyone in the community, including noncustodial and custodial parents with or without a child support order. The leaders of OCSS want to listen and hear from you. They will make short presentations about how NYC Child Support works and then answer questions from attendees on all subjects related to child support.

Best Suited For: Parents and staff of organizations that work with individuals who have a child support case or who are thinking of applying for child support. This is an opportunity to meet the leadership of OCSS and let them know your thoughts and ideas about the program. Please help us spread the word to parents involved with or interested in the child support program. 

 

How Do I…? Information on Managing a Child Support Case

Tuesday, December 2nd at 10:00 AM – click here to register: https://bit.ly/4fTGxuQ

Attendees will learn how to complete several important activities related to child support, including how to prepare for court, make a payment, modify a child support order, complete a parenting time agreement, and get help with child support issues.

Best Suited For: Custodial and Noncustodial parents and staff of organizations that work with individuals who have a child support case or may be considering applying for child support.

 

The Basics of Child Support for New Parents

Tuesday, December 16th at 10:00 AM – click here to register:https://bit.ly/4fYlsQ4

This session is open to all parents – noncustodial and custodial parents with a child support order, as well as parents that are thinking of applying for child support. Participants will learn about the basics of child support: eligibility, the application process, how to receive child support safely, and what to expect during the life of a child support case.

Best Suited For: Parents and staff of organizations that work with individuals who have a child support case or who are thinking of applying for child support.

2023 Policy Conference Materials

The Office of Child Support Services held its biennial policy conference, “Confronting Structural Racism in the Child Support Program: Listening, Understanding, and Taking Action.”  The goal was to have an in-depth discussion about how structural racism affects the families we serve and delve into ways that we could reduce the negative effects that child support and closely related programs have on Black and Brown people paying and receiving child support.  We brought together distinguished speakers and panelists, led by keynote speakers Jennifer Jones Austin (CEO/Executive Director, Federation of Protestant Welfare Agencies) and David Pate, Jr., Ph.D. (School of Human Ecology, University of Wisconsin-Madison), from areas of child support, child welfare, economics, and law as well as parents who have experienced the child support system firsthand. 

Link to conference overview by OCSS Executive Deputy Commissioner Frances Pardus-abbadessa and interviews with multiple presenters and panelists: https://www.youtube.com/playlist?list=PLeg1TxRXTePhFKSUgbIojDu-Ypk-77TBx

Slides:

Child Support in the Community Newsletter