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FHV Wheelchair Accessibility Passenger Information
All FHV bases licensed by the TLC are required to provide equivalent service to passengers using wheelchairs. In 2017 and 2018, the TLC passed rules to increase the availability of wheelchair accessible vehicles (WAVs) in the for-hire vehicle (FHV) industry, which includes community car services using livery vehicles, app-based and traditional black car services (e.g., Uber, Lyft), and luxury limousine services. Learn more by visiting FHV Accessibility Rules. All FHV bases must meet requests for WAV service, regardless of which rules option they choose to follow. Learn more about the service requirements below.
Frequently Asked Questions:
Are drivers trained to assist passengers who use wheelchairs?
Yes, all drivers must complete wheelchair passenger assistance training to receive or renew a TLC Driver License. The in-person training program is designed to teach drivers best practices, such as how to operate the ramp and securements in the vehicle and how to safely assist passengers. You should report any driver training or behavior issues to 311 immediately so TLC can investigate.
What do I do if there is a problem with the accessible service?”
Send all complaints about accessible service, including issues with vehicle safety and availability, and driver training and behavior, to 311. The TLC will investigate all accessible service complaints. You may also provide complaints to the car service company directly.