Utility Failures

In the event of utility failures, notify NYCHA’s Customer Contact Center (CCC) immediately by calling (718) 707-7771, which is available 24 hours a day, 7 days a week.

General precautions

• If smoke or a burning odor is present, evacuate the area.
• In case of flooding, disconnect electrical devices if it’s safe to do so.

Signs of a gas leak

• Smelling a distinctive, strong odor similar to rotten eggs.
• Seeing a white cloud, mist, fog, bubbles in standing water, blowing dust, or vegetation that appears to be dead or dying for no reason.
• Hearing roaring, hissing, or whistling.

If you suspect a leak, call 911 from a safe area. Do not use spark-producing devices.

Carbon Monoxide FAQs

Carbon monoxide (CO) is a colorless, odorless, and tasteless poisonous gas that can be fatal when inhaled.

Please read the CO FAQs and review it with your family.

• Con Edison Gas Leak Procedure and Carbon Monoxide FAQs in English | Español | 中文 | Русский

   

• National Grid Gas Leak Procedure and Carbon Monoxide FAQs in English | Español | 中文 | Русский

Additional Resources

• NYC Emergency Management
• NYC Severe Weather
• For more information on gas leaks, watch this Con Edison video (available in multiple languages).
• Notify NYC: Sign up