Report Leaks at NYCHA: Protect Your Home and Prevent Mold 

Help us keep your home safe and healthy: let NYCHA know right away about any leaks or moisture, so we can address the issue quickly and prevent mold. 

• Immediately report floods, standing water, and leaks in apartments and common areas by calling the Customer Contact Center (CCC) at 718-707-7771 or using the MyNYCHA app or website (nyc.gov/MyNYCHA). CCC representatives are available 24/7 for leak-related emergencies.  

• Attach a photo of the leak to your repair request when reporting via MyNYCHA. This will help staff understand the issue (even if the leak has stopped by the time they arrive). 

• Please make sure NYCHA staff, including maintenance and skilled trades workers, can enter your apartment to check for leaks and make necessary repairs. Having someone available to provide access within 24 hours after an emergency issue is reported will enable us to respond quickly and prevent further damage.  

• Let us know when a non-emergency appointment needs to be rescheduled or cancelled, preferably at least 24 hours in advance of the scheduled appointment: 

• • For maintenance tickets, call the CCC or use MyNYCHA to reschedule. 

• • For skilled trades tickets, call the Neighborhood Planning Unit to reschedule (the number is on the Repairs to Schedule slip). 

• • For other leak-related tickets, call the property management office to reschedule.  

• Before your scheduled inspection or repair, please move any personal items away from leaks or standing water. 

• Make sure your contact information is up to date (including your email address and cell/work phone numbers) whenever you submit a repair request. This helps us reach you quickly if we need to follow up. 

Keep in Mind:  

• Water travels. Leaks often originate in a different apartment, and NYCHA may need to inspect several apartments to identify their cause.  

• Clean and dry any damp furnishings and other personal property within 48 hours. If personal property was damaged, contact your property management office to make a claim.  

• Residents can check the status of any open repair request in MyNYCHA or by calling the CCC. 

• If NYCHA does not properly or promptly complete leak or water damage repairs, residents can: 

• • Contact the NYCHA Compliance Department at on.nyc.gov/Submit-Concern or call the CCC at 718-707-7771 (select menu option 7 when prompted), or  

• • Contact the independent, court-appointed Ombudsperson Call Center (OCC) at 888-341-7152 or ombnyc.com.  
    
    

For additional resources, please refer to NYCHA’s Leak & Excessive Moisture Control Standard Procedure. It provides detailed information about NYCHA’s commitment to addressing floods and leaks, as well as the protocols for repairs.