Refunds, credits, and credit card disputes

You must request a boot refund; it will not be sent to you automatically. If your vehicle has been booted and the judgment debt has been dismissed, the boot fee will be refunded. (You will only receive a refund if the total amount is dismissed. If the judgment amount has been reduced, but not totally dismissed, you will not receive a refund.) Additional fees, such as Sheriff's execution fees, will not be refunded unless your vehicle was booted in error. To request a refund, please complete the refund form.

You must request a tow refund; it will not be sent to you automatically. There are two types of tows. In order to claim a refund for an NYPD violation tow, the related violations must have been dismissed and the vehicle must have been towed to an eligible NYPD impound lot. If the amount you owe has been reduced, you will not receive a tow refund.

If your vehicle was towed due to judgment debt, the total judgment debt related to the tow must be dismissed in order to receive a refund.

In both cases, you must file a refund form and attach the necessary documents, such as the tow redemption receipt, in order to receive the refund. Please note that the refund will be issued to the name shown on the tow redemption regardless of who files the refund request.

If you are owed a refund but have outstanding violations in judgment, the system will apply any overpayments to your outstanding judgments. You can only request a refund if there are remaining overpayments after these violations are satisfied.

If you paid for a violation but it shows as unpaid in CityPay, please check your bank account to verify that the funds were withdrawn. If the funds were withdrawn, you can submit a refund form. Be sure to include the receipt number or proof of payment that was emailed to you by CityPay.

If you have any questions about a duplicate payment, misapplied payment, or a payment made in error via a credit or debit card, please contact us for further information before initiating a dispute with your financial institution. If you suspect that you have been a victim of fraud, please contact your financial institution directly.