In Your Home

ACS can connect you to a variety of organizations that offer in-home services to help families overcome day-to-day challenges. These services are free and voluntary for all eligible New Yorkers.

Families can get connected to our services by calling our Support Line at 212-676-7667 or by email at connect@acs.nyc.gov. You can also use the digital Provider Directory to find contact information for programs in each borough. Please see the tip sheet for using the directory.

Families can get help with:

• Parenting Support and Family Relationships
• Education and Job Training
• Stress, Health and Wellness
  
• Connecting You to Public Assistance
• Intimate Partner and Family Violence Interventions
• Drug and Alcohol Misuse Treatment
• Food, Clothing and Household Items

Families who have participated in the services have overwhelmingly reported that the services helped them achieve their goals; that they were happy with the services and that they would recommend the services to a friend and/or family member. You can read our full Family Experience Survey.

ACS also provides support to families having difficulty with their teenager. The Family Assessment Program (FAP) serves families with youth who are up to 18 years old and are struggling to relate to one another. You can get help from FAP when your teen is:

• Skipping school and/or exhibiting challenging behaviors at school
• Missing or consistently running away from home
• Using drugs or alcohol
• Associating with negative peers
• Struggling with mental illness
• Displaying defiant or dangerous behavior

More Information on FAP