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Child Care Frequently Asked Questions

I Have a Child Care Voucher and My Child Has Special Needs. What Should I Do?

Special Needs Applications are available for children who have been determined by a licensed professional (who fills out the medical forms) to have special needs and also currently receive ACS vouchers. Parents can request a special needs designation and a special needs rate for their child’s provider. Child care providers can receive a reimbursement rate once they provide child care services which are appropriate for the child and demonstrate increased costs as a result of the child care.

Please follow the instructions on the Special Needs Application (CFWB-001) to request the special needs designation. To request the special needs rate, providers should complete each section of the CFWB-001 and submit the current documentation of disability and/or expenses related to care. Download the Special Needs Instructions and Application form (CFWB-001).

I Suspect Child Abuse or Neglect. How Do I Make a Report?

Learn How to Report Child Abuse and Neglect

I Want to Make a Complaint About a Child Care Program or Provider. What Should I Do?

  • If the program is an EarlyLearn NYC program, the first step is to contact the program’s Board of Directors.
  • If you do not receive a satisfactory response from the Board of Directors, call 311 or submit a written complaint via 311 Online.

I Want to Report What I Believe is Fraud by a Parent and/or Early Care and Education Provider. How Do I Do This?

If you suspect fraud by a child care provider (or by a person posing as a provider) or by a parent, Download the Referral of Suspected Child Care Subsidy Fraud Form or contact the ECE Call Center at 212-835-7610.

How Can I Get an ACS Child Care Voucher?

Use ACCESS NYC to determine if you may be eligible for early care and education services. Vouchers are issued based on available funding.

I Have Questions About Special Child Care Funding

Download the Special Child Care Funding Frequently Asked Questions document.